Frequently Asked Questions (FAQ)
Local Singapore Orders
How long does it take for my order to reach me?MosesYour order will be delivered to you within 2 working days after the receipt of payment.
How do I check my order status?MosesWe will inform you of the date of delivery of our order via email.
Are the wines returnable?MosesWines sold are not returnable or refundable.
Do I have to pay duties and GST?MosesDuties , GST and other forms of taxes (if any) are regulatory requirements that we have to comply with.
How do I make payment to you?MosesYou may make payment with credit cards or via bank transfer as indicated in our email and or website when you confirm your purchase.
Where can I buy your products in person?MosesOur retail shop is located at 891 Bukit Timah Road, Singapore 589638
Oversea Orders – Outside of Singapore
Is there a minimum order for oversea shipping?MosesOversea orders (ie. delivery outside of Singapore) has a minimum order due to additional insurance and shipping cost. We currently accept the following quantity for oversea orders: 60 bottles x 375ml, or 30 bottles x 750ml, or 15 bottles x 1500ml
Do I need to pay for duties?MosesThere are no duties or taxes for overseas orders that are shipped from our bonded warehouse. However, please note that customers are responsible for local duties, taxes and customs clearance (if any).
How do I arrange my own shipping?MosesYou may make your own arrangements to collect the wines from our warehouse or we could provide you with a quote upon request.
Can you quote insurance cost for my shipping?MosesYes , insurance is included in the shipping charges which will be shown separately in the quotation.